Shipping policy

SHIPPING POLICY

Last Updated: September 24, 2026

At Old Head Legacy, many of our products are made to order. This allows us to offer unique designs while reducing unnecessary inventory and waste.

Order Processing

Orders require processing and production time before shipment. Processing times may vary depending on the product, order volume, availability, and fulfillment location.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Any promotion offering free or discounted shipping is subject to the terms stated with that promotion.

Delivery Estimates

Delivery dates provided during checkout or after purchase are estimates and are not guaranteed.

Production times, carrier delays, weather, holidays, destination, and other circumstances outside our reasonable control may affect delivery.

Tracking

When tracking is available, tracking information will be sent to the email address associated with your order.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error in your shipping information, contact us as soon as possible at customerservice@ohlegacywear.com.

We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has entered production or shipment.

Lost, Delayed, or Damaged Packages

If your order appears to be lost, significantly delayed, or arrives damaged, please contact us at customerservice@ohlegacywear.com with your order number and details about the issue.

For damaged products, we may request photographs of the product and packaging so we can investigate the issue and determine the appropriate resolution.